Conversations that Convert—Winner Chevrolet's Success with Live Messaging Read Case Study
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Picture this. A potential buyer calls your dealership, but instead of staying on hold, their iPhone takes over and waits silently. The customer goes about their day, only notified when someone finally answers. Meanwhile, your team may never know the call was waiting.This will soon become the new reality for dealerships with the release of iOS 26. Earlier this month, …
In this must-hear episode of Dealer Talk with Jen Suzuki, ActivEngage CEO Ted Rubin joins the conversation to challenge the status quo of dealership messaging and reveal how real-time, human-led engagement is driving higher conversions, more revenue, and better customer experiences. From the showroom to the service lane, Rubin explains why dealership messaging can no longer be treated as an …
The Secret to Building Teams That Stick — with Carol Marshall on ASOTU In this high-energy episode of the ASOTU podcast, our own Carol Marshall, COO of ActivEngage, pulls back the curtain on what it really takes to build a team that delivers world-class customer experiences to supercharge your dealership. Spoiler: it’s not just résumés and interviews—it’s attitude, authenticity, and …
The Harsh Truth About Today’s Digital Car Shoppers The automotive industry has seen more disruption in the past five years than in the previous fifty. Customer expectations have evolved dramatically, a recent CarGurus Study shows a growing number of consumers prefer to do more online before going to the dealership. Yet many dealerships are still engaging shoppers the same way …
Building genuine connections in the fast-paced world of automotive isn’t just nice to have—it’s a must. Car shoppers today want more than just a transaction. They’re looking for personalized experiences that make them feel heard, valued and understood. The way forward? Live interaction. By blending the human touch with advanced automotive messaging tools supported by AI, dealerships can meet their …
🚗✨ Thank You for an Incredible Conversation! ✨🚗 What an amazing time at the ActiveEngage #NADA booth! We had the opportunity to connect with forward-thinking dealers and industry leaders to discuss the future of conversational commerce and dealership engagement. Join David Kain, Shaun ‘NIFF’ Kniffin, and Carol Marshall as they explore: 🔹 The next big shifts in conversational retailing and …
AI is a powerful tool, but the human element is still key to great customer experiences. In this episode of Auto Collabs, our CEO, Ted Rubin, dives deep into the role of AI in automotive retail. They discuss why AI is a game-changer in dealership operations—but when it comes to building trust and connection, there’s no substitute for the human …
The National Automobile Dealers Association conference, NADA2025, proved one thing: the future of automotive retail is all about connecting digitally in a more thoughtful, personal and interactive way. In an industry where every second counts, dealerships can’t afford to miss a single opportunity to engage with shoppers in real-time. At this year’s event, we showcased Flip2Txt, LeadBoost, and our all-human …
Revolutionizing Automotive Conversations: Insights from Carol Marshall of ActivEngage In a compelling episode of Auto Collabs, Paul J. Daly, Kyle Mountsier, and Michael Cirillo welcomed Carol Marshall, a key leader at ActivEngage, to discuss the future of automotive retail. The conversation spotlighted ActivEngage’s commitment to blending cutting-edge AI technology with live interaction to create meaningful customer experiences. Key Highlights Human-Centric …
ActivEngage Live Messaging Service is very real, provides 100% people-powered conversations, and delivers some seriously high-conversion results for your dealership.
