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The ActivEngage Blog

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  • A person browsing a dealership website is greeted by a live person
    Your Website Isn't a Billboard — It's Your Most Influential Salesperson
    August
    2025
  • ActivEngage is Laser Focused on Sales | Brian Pasch Podcast
    July
    2025
  • 🎙️ Podcast Feature: Ted Rubin on the Car Dealership Guy Podcast
    July
    2025
  • The iOS 26 Update Car Dealers Can’t Ignore: Call Screening and Hold Assist Explained
    June
    2025
  • The Conversation That's Redefining Automotive Chat
    June
    2025
  • Find the Pony with Carol Marshall | ActivEngage x ASOTU
    June
    2025
  • The Engagement Gap: Why Your Dealership Is Losing Customers Before They Ever Step Inside
    February
    2025
  • Happy customer texting with a live dealership representative
    Message Received: How Live Interaction Builds Real Connections
    February
    2025
  • Carol Marshall interviews David Kain and Shaun 'NIFF' Kniffin of NCM
    The Future of Conversational Retailing in 2025
    February
    2025
  • Ted Rubin interview on ASOTU podcast - January 2025
    Auto Collabs Podcast: AI, Automotive Chat, and the Power of Human Connection
    February
    2025
  • ActivEngage @ NADA 2025 Logo
    NADA 2025 - Revolutionizing Automotive Retail with Live Conversations
    January
    2025
  • Carol Marshall ASOTU podcast title - Human connection in a data driven world
    Revolutionizing Automotive Conversations: Insights from Carol Marshall of ActivEngage
    January
    2025
  • Carol and Camilla talk about messaging training that drives results
    Training the ActivEngage Team to Build Trust & Drive Results | Carol Marshall & Camilla Richards
    December
    2024
  • Carol and Randy Jeffrey Fully-Engaged interview
    Behind the Bubble: Randy's Approach to Messaging Excellence | Carol Marshall & Randy Jeffrey
    December
    2024
  • Dealer Talk Photo with Jen Suzuki Bill Reidy and Carol Marshall
    Driving Real Engagement in Chat | Carol Marshall & Bill Reidy with Jen Suzuki
    November
    2024
  • messaging online about an suv with a live agent from activengage
    Maximize Every Engagement: Turn Every Online Lead into a Dealership Showroom Experience
    October
    2024
  • Google business profile without chat
    Google Business Profile (GBP) Chat is Going Away. Now What?
    July
    2024
  • Car Guy Coffee Podcast Panel at Kain 2024
    Carol Marshall and Eric Schlesinger Brew Solutions on the Car Guy Coffee Podcast at Kain 2024
    July
    2024
  • Young man happy to chat with an ActivEngage agent online
    Effective Automotive Chat Solutions Enhance Customer Experiences
    June
    2024
  • Digital native young generation z consumers
    Engaging Digital Native Consumers: Essential Strategies for Automotive Dealerships
    June
    2024
  • Atul Patel talks with Carol Marshall and Eric Schlesinger at KAIN 2024
    Atul Patel from Orbee Interviews Carol Marshall and Eric Schlesinger at Kain 2024
    June
    2024
  • Sharon Kitzman and Eric Schlesinger talk on Dominion DMS VUE Points
    Sharon Kitzman Interviews Eric Schlesinger on the VUE Points Podcast
    June
    2024
  • David Kain interviews Eric Schlesinger on CBT News Kain & Company
    David Kain Interviews Eric Schlesinger on Kain & Company / CBT News
    June
    2024
  • Carol Marshall and Jason Harris at NADA 2024
    Walk N Talk at NADA 2024 with Jason Harris and Carol Marshall
    May
    2024
  • ActivEngage + Orbee Conversation at NADA 2024
    ActivEngage + Orbee Integration Podcast at NADA 2024
    February
    2024
  • NADA2024 CBT NEWS ACTIVENGAGE
    Live Replay of ActivEngage x CBT News @ NADA 2024
      Jim Fitzpatrick: Hey everyone, Jim Fitzpatrick at the 2024 NADA convention and I am joined...
    February
    2024
  • Ted Rubin and Jim Fitzpatrick of CBT News
    The Key to Providing First-in-Class Digital Experiences
    Jim Fitzpatrick: For most dealerships, chat volume is higher than pre-COVID levels, indicating a gro...
    January
    2024
  • young digital native shopping on a personal laptop
    How to Engage with Digital Natives
    December
    2023
  • Ted Rubin, Jim Fitzpatrick, and Phil Battista
    Creating Digital Solutions for a New Age of Automotive Retail
    Jim Fitzpatrick: I wanna thank you so much for taking the time out of your busy schedule to join me ...
    September
    2023
  • Woman signing a contract on phone
    From Chat to Checkout: Optimizing the Digital Retail Funnel
    July
    2023
  • DealerKnows Summer Camp
    DealerKnows Summer Camp Redefines the Automotive Conference
    June
    2023
  • Ted Rubin CEO at AI Panel
    AI and Machine Learning Discussion Panel
    https://vimeo.com/856819312?share=copy Simon Baker: So come up and join me here. We're going to h...
    June
    2023
  • Ted Rubin x Jim Fitzpatrick CBT News
    AI Chatbots and Digital Retailing: How Do Customers Want to Communicate?
    Jim Fitzpatrick: As the industry moves further into a digital future, you need to be mindful of your...
    June
    2023
  • internet leads for car sales
    How to get Internet Leads for Car Sales
    May
    2023
  • Live chat integration with dealership CRM
    Benefits of Chat Integration in a Dealership CRM
    May
    2023
  • customers can be ready to buy a car now with the right incentives and customer experience
    Are Shoppers in the Market to Buy a Car Now?
    April
    2023
  • Level up with these car sales tips for beginners
    Car Sales Tips for Beginners
    April
    2023
  • How to Improve Customer Service in the Automotive Industry
    March
    2023
  • A Look Into the Car Buying Customer Journey
    March
    2023
  • What Should the Dealership Customer Experience Offer?
    March
    2023
  • BDC car dealership agents ready to assist!
    How to Be a Specialized BDC Car Dealership
    March
    2023
  • Dealer Service Retention Strategies for 2023
    March
    2023
  • Ted Rubin ActivEngage CEO on Executive Spotlight interview
    Executive Spotlight x ActivEngage CEO Ted Rubin Interview
    Brian Ankney: Welcome to the Autosuccess Executive Spotlight.  I'm your host,  Brian Ankney.  Today ...
    March
    2023
  • Customer conversations for the win!
    Dealerships: Focus on Great Customer Conversations
    February
    2023
  • Excite Car Buyers With a Virtual Test Drive
    February
    2023
  • Make your dealership service department a profit powerhouse.
    How to Increase Service Lane Profits
    January
    2023
  • Is Chat GPT ready to serve auto dealerships?
    Can ChatGPT Really Help Car Dealerships?
    January
    2023
  • why dealers must have robust digital communication tools
    Why Dealers Must Have Robust Digital Communication Tools to Engage Car Buyers
    Narrator: You're watching Inside Automotive with Jim Fitzpatrick. Jim Fitzpatrick: Hey everyone I...
    January
    2023
  • How to Optimize Your Chat Widget for Dealership Websites
    January
    2023
  • Chat Integration with Car Dealer Website Providers Matters
    December
    2022
  • Using Omnichannel Messaging for Car Dealers
    December
    2022
  • laptop customer engaging in live messaging
    3 Reasons You Need a Car Dealer Chat Platform
    November
    2022
  • Why Car Dealers Love ActivEngage
    Why Car Dealers Love ActivEngage
    November
    2022
  • The Benefits of Dealership Text Software
    The Benefits of Dealership Text Software
    November
    2022
  • Auto Dealer Analytics: GA4 Migration
    October
    2022
  • LivePerson Suspends Car Dealer Chat. We Can Help.
    LivePerson Car Dealer Chat Has Been Suspended. We Can Help.
    October
    2022
  • 3 Ways to Use the Recharge Lounge at Digital Dealer
    3 Ways to Use the Recharge Lounge at Digital Dealer
    September
    2022
  • Recharge and Relax at Digital Dealer Las Vegas 2022
    Recharge and Relax at Digital Dealer Las Vegas 2022
    September
    2022
  • ASOTU Empowers Dealerships with ASOTU CON
    September
    2022
  • 5 Tips for Car Dealerships Starting Out With Live Chat
    5 Tips for Starting Out with Car Dealer Live Chat
    August
    2022
  • Why Your Car Dealership Should Use TikTok
    Why Your Car Dealership Should Use TikTok
    August
    2022
  • What to Look For When Opting For Automotive Chat Services
    July
    2022
  • If I Had a Car Dealership…
    If I Had a Car Dealership...
    May
    2022
  • AutoChatter Newsletter – March 2022
    AutoChatter Newsletter - April 2022
    April
    2022
  • Conversational Commerce Needs Good Conversation
    Conversational Commerce Needs Good Conversation
    March
    2022
  • Cox Automotive Enters Exclusive Partnership with ActivEngage
    Cox Automotive Enters Exclusive Partnership with ActivEngage
    March
    2022
  • AutoChatter Newsletter – March 2022
    AutoChatter Newsletter - March 2022
    March
    2022
  • How to Attract Car Shoppers this Tax Season
    How to Attract Car Shoppers this Tax Season
    March
    2022
  • How to Boost Your Dealership’s CSI Scores
    How to Boost Your Dealership's CSI Scores
    February
    2022
  • AutoChatter Newsletter – February 2022
    AutoChatter Newsletter - February 2022
    February
    2022
  • Dealerships: Focus on What You CAN Control
    Dealerships: Focus on What You CAN Control
    January
    2022
  • How to Reassure Customers in an Inventory Shortage
    How to Reassure Customers in an Inventory Shortage
    January
    2022
  • How to Sell More Cars with 10 Creative Dealership Promotion Ideas
    January
    2022
  • Misconceptions About Automotive Managed Messaging
    What to Look For in a Live Chat Vendor for Dealerships
    December
    2021
  • How Dealerships Can Prepare for a Successful 2022
    How Dealerships Can Prepare for a Successful 2022
    December
    2021
  • Why Your Dealership Needs a “No Bull” Messaging Provider
    Why Your Dealership Needs a “No Bull” Messaging Provider
    November
    2021
  • An Excellent Customer Experience Needs the Human Element
    An Excellent Customer Experience Needs the Human Element
    November
    2021
  • Attracting car buyers
    How Automotive SEO Helps Car Dealers
    October
    2021
  • Is Your Automotive Live Chat Provider…Providing?
    What Is Your Automotive Live Chat Provider Providing?
    October
    2021
  • A Fixed-Op Focus is Key in a Chip Shortage
    Focus on Fixed Ops in a Chip Shortage
    September
    2021
  • How Carvana Shifted Customer Experience in the Automotive Industry
    How Car Dealerships Can Outpace Carvana
    August
    2021
  • Multitasking shoppers need digital marketing strategy
    Automotive Marketing Strategies For Car Dealers
    August
    2021
  • Setting Up For Success During an Inventory Shortage
    Setting Up For Success During an Inventory Shortage
    August
    2021
  • The Importance of Car Dealership Digital Marketing
    July
    2021
  • Omnichannel Messaging Advantage for Customers
    How to Increase Customer Retention as an Automotive Dealer
    July
    2021
  • Bots vs. Humans: From the Perspective of a Customer Engagement Expert.
    Automotive Chatbots vs. Human Guidance
    June
    2021
  • How to Build the Best Internet Sales Dealership Processes
    June
    2021
  • Darwin Automotive Retailing interface
    [Press Release] Darwin Automotive Now Offers Auto Dealers Guided Digital Retailing with ActivEngage Chat Integration
    May
    2021
  • How Cox Automotive’s New Buyer Segments and DataWise™ Can Help Improve Your Sales Process
    How Cox Automotive's New Buyer Segments and DataWise™ Can Help Improve Your Sales Process
    May
    2021
  • [Press Release] New DataWise™ Analytics Service Increases Dealer sales Efficiency
    [Press Release] New DataWise™ Analytics Service Increases Dealer Sales Efficiency
    After a nationwide pilot, DataWise™ analytics proves its value for automotive sales generation.
    May
    2021
  • What’s Your Chat Follow-Up Process?
    What is Conversational Commerce?
    May
    2021
  • 7 Tips for Dealership Marketing
    7 Tips for Car Dealership Marketing
    May
    2021
  • 10 Social Media Strategies for Car Dealerships
    11 Automotive Social Media Marketing Strategies
    May
    2021
  • 7 Car Dealership Advertising Ideas
    7 Car Dealership Advertising Ideas
    May
    2021
  • Dissecting Review Responses – How to Respond to Reviews Properly
    How to Respond to Reviews in Automotive Reputation Management
    March
    2021
  • New Social Advantage Ad Options!
    NEW! Social Advantage 2.0: Better Facebook Ads for Car Dealerships
    February
    2021
  • What’s Your Chat Follow-Up Process?
    What's Your Chat Follow-Up Process?
    December
    2020
  • Quality Messaging with Randy Jeffrey
    A Closer Look at ActivEngage Quality - Featuring Randy Jeffrey
    December
    2020
  • ActivEngage Award Winning - Digital dot com
    Digital.com Announces ActivEngage Among Best Live Chat Software of 2020
    December
    2020
  • ActivEngage facebook banner
    2 Reasons Why Car Dealerships Use ActivEngage for Facebook Leads
    November
    2020
  • Dealership questions about digital retailing
    What Is Automotive Digital Retailing & Why Does it Matter?
    October
    2020
  • [WEBINAR] Humanizing Digital Retailing, with Kevin Frye
    July
    2020
  • Desaturated neon sign reads 'change'
    The Time for Change is Now: A Letter from our President
    June
    2020
  • Dysfunctional robot answering conversation with confusing messages
    The Problems With Chatbots & Car Dealerships
    June
    2020
  • ActivEngage news update
    COVID-19: June Update from the ActivEngage President
    June
    2020
  • Happy woman chatting with dealership from home
    [WEBINAR] Getting Personal During Social Distancing with DealerSocket
    May
    2020
  • ActivEngage news update
    A COVID-19 Operations Update From Our Chairman
    April
    2020
  • Busy modern businesspeople
    How to Connect With Shoppers Digitally as Social Distancing Becomes Common Practice
    March
    2020
  • ActivEngage COVID-19 Response Message
    Committed to Our Customers During COVID-19
    March
    2020
  • consumer privacy laws in automotive
    Consumer Privacy in 2020: The New Age of Data Ethics
    January
    2020
  • Customer Journey Optimization for Car Dealerships
    Customer Journey Optimization for Car Dealers: Part 1
    December
    2019
  • car buyer trends 2019
    3 Easy Ways to Keep Up with Car Buyer Trends in 2019
    July
    2019
  • Auto inventory ads on social media
    How to Run Effective Automotive Facebook Ads for Dealerships
    February
    2019
  • Want More Quality Leads? Start Talking About Finance in Chat
    June
    2018
  • dealership live chat rescue feature
    Does Your Dealership Live Chat Team Need Rescuing?
    April
    2018
  • ActivEngage Launches Finance Tools for Car Dealerships
    ActivEngage Integrates with 700Credit Finance Tools
    February
    2018
  • car dealership holiday incentives for busy shoppers
    Automotive Marketing: How to Win Over Multitasking Shoppers – Part 3
    December
    2017
  • Tips for car dealership promotions and amenities
    Automotive Marketing: How to Win Over Multitasking Shoppers – Part 2
    December
    2017
  • Multitasking shoppers need digital marketing strategy
    Automotive Marketing: How to Win Over Multitasking Shoppers - Part 1
    November
    2017
  • Live chat data for dealership marketing
    Is Your Dealership Taking Advantage of Live Chat Data?
    November
    2017
  • Setting appointments increases the value of internet leads
    The Competitive Advantage of Internet Leads with Appointments
    November
    2017
  • Facebook Messenger Ads with ActivEngage
    How to Use Facebook Messenger Ads with ActivEngage
    September
    2017
  • Google Click-to-Message: Your Secret Weapon for Mobile Ads
    September
    2017
  • ActivEngage-CDK-Global-Launch-Concierge-Chat
    ActivEngage and CDK Global Launch Concierge Chat on Next Gen Websites
    August
    2017
  • Automotive Digital Marketing: Live Chat Helps During Slowing Car Sales
    How to Make the Most of Automotive Live Chat in a Slowing Economy [PODCAST]
    July
    2017
  • Customer service scheduling image
    Dealership Service Department Best Practices
    July
    2017
  • ActivEngage and Dealersocket Partner for service appointments
    ActivEngage, Inc. Partners with DealerSocket to Offer Omnichannel Service-Scheduling Options for Car Dealers
    June
    2017
  • SMS texting at the dealership
    Best Place to Work Podcast: An ActivEngage Story
    May
    2017
  • ActivEngage live chat and the Art of the Online Pitch
    The Art of the Pitch: How Live Chat Gets More Runs for Your Dealership
    April
    2017
  • See You at Digital Dealer 22!
    3 Big Reasons to Attend Digital Dealer 22
    March
    2017
  • ActivEngage Wins 2017 Automotive Website Award!
    January
    2017
  • new activengage chat features
    4 Ways ActivEngage is Taking Live Chat to New Heights in 2017
    January
    2017
  • Chat and text growth in the auto industry
    What Car Buyers Want: Digital Channels for Today's Automotive Shoppers
    September
    2016
  • SMS texting at the dealership
    3 Ways to Jumpstart Text Conversations with Your Dealership
    September
    2016
  • accountability at the dealership
    Accountability: A Manager's Way to Success
    April
    2016
  • live chat tips for slow car sales
    Increase Leads & Test Drives in the Slowest Months for Car Sales
    September
    2015
  • ActivEngage Recognized as One of America's Fastest Growing Companies in the Inc. 5000 List for 4th Consecutive Year
    August
    2015
  • 4 Key Skills Your Dealership's Self-Managed Live Chat Team Should Have
    August
    2015
  • ActivEngage Receives Highest Rating for Live Chat in the 2015 Dealers' Choice Awards
    July
    2015
  • ActivEngage Selected as a Red Herring Top 100 North America Winner
    June
    2015
  • live chat helps shoppers buy cars at work
    Live Chat Helps Shoppers Secretly Research Cars at Work
    June
    2015
  • 6 Do's and Don'ts of Mobile Chat Conversations
    May
    2015
  • Hire millennials at the car dealership
    4 Reasons Your Dealership Should Hire a Millennial Workforce
    March
    2015
  • Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales
    February
    2015
  • ActivEngage Receives Third Major Automotive Award
    January
    2015
  • People congregating
    Make Digital Communication a Priority by 2025
    January
    2015
  • build rapport with shoppers
    Use Live Chat to Build Rapport With Shoppers
    January
    2015
  • car dealership employees holidays
    Avoid Post-Holiday Blues and Boost Employee Morale
    December
    2014
  • 4 Reasons Why Shoppers Love Using Live Chat
    December
    2014
  • Emotional intelligence sells more cars
    Emotion + Information = Expert Selling
    December
    2014
  • Make dealership holidays more merry
    5 Ways to Spread Holiday Cheer to Your Dealership's Employees
    December
    2014
  • how to use geofencing in chat
    How to Use Geofencing with Live Chat
    December
    2014
  • ActivEngage Ranks in Top 25% of Fastest Growing Technology Companies in North America
    November
    2014
  • Calling from a business phone
    6 Do's and Don'ts For Handling Calls to Your Dealership
    November
    2014
  • live chat strategy for car dealers
    Use Live Chat to Promote Your Dealership’s Competitive Advantages
    November
    2014
  • live chat strategy for car dealers
    Why You Need to Join the Mobile Chat Revolution
    November
    2014
  • Megaphone stop!
    7 Ways Live Chat Can Fail and How to Prevent Them
    November
    2014
  • dealership-websites-and-baseball
    How Timing Can Affect These 3 Elements on Your Dealership Website
    October
    2014
  • ActivEngage Mobile Chat App Now Includes Picture-Taking Capabilities
    October
    2014
  • auto dealer chat tips
    3 Live Chat Tips for Your Dealership's In-House Team
    October
    2014
  • live chat shepherds
    Chat Representatives Are Your Website's Shepherds
    October
    2014
  • Winter Tips for Better Dealership Processes
    Have You Winterized Your Dealership Processes Yet?
    October
    2014
  • get quality internet leads using emotional intelligence
    Why Your Dealership's Live Chat Team Needs Emotional Intelligence
    September
    2014
  • automotive infographics
    3 Automotive Infographics You Need to See
    September
    2014
  • Tips for Evaluating Your Live Chat Provider
    How to Evaluate Your Live Chat Provider
    September
    2014
  • Dog eating kid's homework
    Are These Excuses Keeping You From Test Chatting Live Chat Vendors?
    August
    2014
  • Chat customer service phrases to avoid
    4 Phrases Your Online Shoppers DON'T Want to Hear
    August
    2014
  • Changes in Retail Result in 316% Growth for ActivEngage
    August
    2014
  • Dissatisfied-online-shoppers
    The Unfortunate Story of Neggy Lected, an Online Car Shopper
    August
    2014
  • Lessons in Live Chat from The Karate Kid
    August
    2014
  • overcome shopper distrust during the car buying experience
    7 Steps to Overcome Shopper Distrust
    July
    2014
  • How to Build a Better Dealership Culture
    Your Dealership Staff Wants a Culture of Appreciation
    July
    2014
  • Lead follow-up best practices
    7 Crucial Days Following a Test Drive
    July
    2014
  • is your live chat team that different from your sales team?
    Your Sales & Live Chat Teams Are Not That Different
    July
    2014
  • 5 unlikely places to promote live chat
    5 Unlikely Places You Can Promote Your Dealer Chat Service
    July
    2014
  • upgrade your online customer service with chat
    3 Ways to Improve Your Live Chat Game
    July
    2014
  • Soccer Stadium
    Be the Cristiano Ronaldo of Dealerships
    June
    2014
  • Car Dealership volunteer
    3 Reasons Community Involvement Benefits Your Dealership
    June
    2014
  • Don't use these words at the showroom
    Dealer Terminology You Should Never Use Around Your Customers
    June
    2014
  • Digital Retailing
    How to Sell Cars with an iPad
    May
    2014
  • ActivEngage is Voted Chat Technology Leader By Panel of Dealer Executives
    May
    2014
  • frustrated customer reviewer
    Having No Chat Is Better Than Offering Bad Chat
    March
    2014
  • Live chat backup holiday fails
    Your Live Chat Backup Service is Unprepared for Murphy's Law
    February
    2014
  • ActivEngage Ranks in Top 10% of North American Technology Companies
    November
    2013
  • ActivEngage is a Fastest-Growing Florida Company that Gives Back!
    October
    2013
  • ActivEngage is Recognized by Inc. Magazine for Creating American Jobs
    ORLANDO, Fla.- On Thursday, December 6th, ActivEngage received the first ever Inc. Magazine Hir...
    December
    2012
  • Pumpkin carving
    What Breaking Bad's Gus Fring Can Teach You About Management
    July
    2012
  • ActivEngage and Mazda Partnership
    SiSTeR Technologies Integrates Video Publisher with ActivEngage Live Chat
    February
    2012
  • General Motors Approves ActivEngage as iMR Match Eligible Turnkey Vendor for Live Chat
    June
    2011
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Recently Published

Your Website Isn’t a Billboard — It’s Your Most Influential Salesperson

In the automotive industry, every interaction either builds trust or burns it. Too many…

ActivEngage is Laser Focused on Sales | Brian Pasch Podcast

Why Conversations—not Leads—Are the Real Game-Changer in Automotive Retail In this high-impact episode, ActivEngage…

🎙️ Podcast Feature: Ted Rubin on the Car Dealership Guy Podcast

The Human Advantage in Car Sales—And Why Ted Rubin Won’t Let It Die “Real…

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