ActivEngage Receives Third Major Automotive Award


January 28, 2015 (Orlando, FL) — ActivEngage, Inc., the most trusted brand in live chat, received its third top ranking automotive award from 2014 when the company was voted the “Top Rated” Chat Product Award in the DrivingSales Dealer Satisfaction Awards. In addition to being the top-rated chat product, ActivEngage […]

Make Digital Communication a Priority by 2025

In a recent report by IBM, “Automotive 2025: Industry without borders”, discusses the future of the automotive industry among OEMs, automotive suppliers, and other auto industry participants. The authors Ben Stanley and Kal Gyimesi ask this question, “How can you form relationships with newer, non-traditional industry participants to provide the […]

Is Your Dealership Taking Advantage of Live Chat Data?


In a previous blog, I discussed the importance of using live chat conversations to build rapport with your online shoppers. But what about the trackable data acquired through live chat outside of the content in a conversation — such as shoppers’ click path and the browser they’re on? This data, […]

The Competitive Advantage of Internet Leads with Appointments

Leads from online consumers who schedule and keep an appointment close at almost 50%. Meanwhile, traditional ups typically close at 20%, says a recent study by PLADOOGLE, LLC. The study also found that if dealers go above and beyond by having the vehicle cleaned and make the shopper feel special […]

Use Live Chat to Build Rapport With Shoppers


People buy from businesses they like, trust, and know — which is a big reason why establishing rapport is so important in the sales process, both on the showroom floor and on your dealership’s website. The number one reason live chat will fail at your dealership is that of a […]