ActivEngage Ranks in Top 25% of Fastest Growing Technology Companies in North America

November 18, 2014 (Orlando, FL) — ActivEngage, Inc., the most trusted brand in live chat, continues to show exceptional growth by ranking #117 on Deloitte’s 2014 Technology Fast 500 list of fastest growing technology, media, telecommunications, life sciences and clean technology companies in North America. Their 1,025% revenue growth places […]

6 DO’s and DON’Ts for Incoming Dealership Phone Calls

Incoming calls are some of the hottest leads for a dealership. However, if best practices aren’t in place, these calls can turn from a blessing to a tragic mess. And bad phone practices will negatively affect your reputation, your customer loyalty, and the acquisition of new customers. So in today’s […]

Use Live Chat to Promote Your Dealership’s Competitive Advantages

In a perfect world, shoppers would be able to find your dealership’s unique selling points, such as your amenities, “why buy” statements, and your specials on your website. However, that’s not always the case. Many times websites have too much or too little information, or shoppers are just too lazy […]

Why You Need to Join the Mobile Chat Revolution

“Nothing is more powerful than an idea whose time has come.” — Victor Hugo As the live chat industry grows, chat technology is getting better every day. New ideas are creating new chat features, and it’s important to know what options are out there that make tasks easier for your […]

7 Ways Live Chat Can Fail and How to Prevent Them

Live chat isn’t always as easy as adding code to your website and watching the leads come in to your CRM. If you don’t have the correct processes and practices in place before you start, there’s a very likely chance that your live chat service could fail. In order to […]