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Below you'll find a list of all posts that have been tagged as “Thought Leadership”
ActivEngage Agents Build Trust and Drive Results for Car Dealerships In this episode of Behind the Bubble in our Fully-Engaged series, we sit down with Camilla Richards, Senior Manager of Training and Quality at ActivEngage. With 13 years of experience, Camilla shares her journey from joining the company as an automotive live chat agent to senior manager of training and …
In this episode of Behind the Bubble in our Fully-Engaged series, we take you behind the scenes of ActivEngage’s human-powered automotive chat operations. This series highlights what makes our unscripted approach unique—fostering authentic, meaningful conversations that drive results for our automotive dealer partners. This episode features Randy, our Director of Messaging Operations, sharing his 11.5-year journey with ActivEngage. Starting as …
In this episode of Dealer Talk with Jen Suzuki, she is joined by Bill Reidy, VP of Sales at ActivEngage, and Carol Marshall, COO of ActivEngage, as they dive into the evolving landscape of digital customer engagement in the automotive industry. In this segment, they discuss how automotive consumer expectations have shifted over time, with car buyers now seeking seamless, …
The journey of automotive shoppers begins online. In today’s digital-first landscape, your dealership’s website is often the first interaction a potential customer has with your brand. Whether they arrive by a third-party link, organically, or from an OEM, your website becomes the starting point for their buying process. But with only 2% to 3% of visitors converting, how can you …
Lou Ramirez: What’s going on car guys and car gals, it’s Lou Ramirez, the car guy , Fred Lennartz: and it’s Fred Lennartz, sub prime hero, Lou Ramirez: And we are having even more fun keeping you some of these double shots coming on the car guy coffee podcast at the Kain 2024. clients and friends event here in lovely …
Atul Patel: Hey, everybody, thanks for joining Atul Patel here, co founder and CEO of Orbee. I’m with Carol and Eric from ActivEngage. Thanks for joining me where we’re at the Kain 2024 event. It’s always fun to get together around this. I feel like it’s a balance of vendor networking, which is exactly what we’re doing here with integration …
Sharon Kitzman: Hello and welcome to VUE Points. Dominion DMS’s video podcast series where we highlight our vendor partners. I’m Sharon Kitzman. I’m president of Dominion DMS. And today I’m speaking to Eric Schlesinger. He is the Chief Revenue Officer for ActivEngage. Eric, it’s been a month, almost to the day, since the last time we chatted about the industry …
David Kane: Hello, and welcome to CBT news. My name is David Kane, I’m president of Kane automotive and this is Kain & Company. We are now proud to say that we are streaming on Roku, Apple TV and mobile devices. So you can watch us most anytime. Today I have a special guest, who’s a longtime friend of mine, …
Jason Harris: Hey, hey, hey, what’s going on podcast nation it’s Jason Harris here and thank you for joining me on another episode of the walk and talk at NADA 2024. Today I have Carol with ActivEngage. Carol, thank you for taking the time to come chat with me. Carol Marshall: It is my pleasure. I love walking. Jason Harris: …
