Below you'll find a list of all posts that have been tagged as “live chat for car dealers”
Have you ever sat down at a restaurant, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu? Strike one. You expected them to have the food they advertise. You’re not happy, …
Once upon a time, in the Land of Aluminum, Steel, and Rubber, there lived a team of Salespeople working at R-U-SERIOUS Dealer. These Salespeople, it is believed, had a rare gift for multitasking. Every day, they would tackle many different tasks – from taking and making phone calls, emailing prospects, making walk-around videos, attending to customers on the lot, and …
Dealers, your online customers want to communicate with you in real-time. Having live chat services is the best way to connect with them, build your reputation, and get more leads all at once! But in order to do this, you need to be one with live chat (or at least let go of some preconceived ideas). Today’s post is about …
The conversations your sales team has with your customers often dictate whether they’ll purchase or not. That’s why having a sales team trained in customer service is so important. Your standards should be the same for your live chat team. But how are their conversations even remotely similar? Live Chat Team vs. Sales Team The Greeting As the saying goes, …
You may think that the only place a chat invitation belongs is on your dealership’s website. However, there are many dealerships across the country who have expanded the marketing of their chat service in the most unlikely places, and have received real benefits from doing so! What unlikely places am I talking about? Facebook You can promote live chat anywhere you …
Live chat can be a great way to offer excellent online customer service, generate leads, and build lasting relationships with shoppers. When customers click to chat, they want knowledgeable associates that will answer their questions and build their trust. However, that’s not always the case…and the worst part is you could be avoiding it! Today I’ll be sharing three ways …
May 2, 2014 (Orlando, FL) — ActivEngage, Inc., the most trusted brand in automotive live chat, was recently voted as the #1 technology leader in the automotive industry for live chat according to Dealer Marketing Magazine’s 2014 Technology Leadership Awards. This is the first year in which a panel of car dealership executives judged each vendor, and it is also …
“Chat is chat.” That’s the argument we hear from dealers all of the time, often used to justify their decision on picking any chat provider out there. Why do the research? Why pay more? All chat providers are the same, right? Wrong. Yes, the core functionality of chat is the same – shoppers click a button on your website and …
Murphy’s law states, “Anything that can go wrong — will go wrong.” Therefore, severe weather happens, and when it does, your live chat backup provider has two choices. They can: 1. Ensure the live chat team is prepared to handle the questions about your stores open hours or any closings due to severe weather. or 2. Epically fail at answering …
