Below you'll find a list of all posts that have been tagged as “Industry Trends”
Building genuine connections in the fast-paced world of automotive isn’t just nice to have—it’s a must. Car shoppers today want more than just a transaction. They’re looking for personalized experiences that make them feel heard, valued and understood. The way forward? Live interaction. By blending the human touch with advanced automotive messaging tools supported by AI, dealerships can meet their …
🚗✨ Thank You for an Incredible Conversation! ✨🚗 What an amazing time at the ActiveEngage #NADA booth! We had the opportunity to connect with forward-thinking dealers and industry leaders to discuss the future of conversational commerce and dealership engagement. Join David Kain, Shaun ‘NIFF’ Kniffin, and Carol Marshall as they explore: 🔹 The next big shifts in conversational retailing and …
AI is a powerful tool, but the human element is still key to great customer experiences. In this episode of Auto Collabs, our CEO, Ted Rubin, dives deep into the role of AI in automotive retail. They discuss why AI is a game-changer in dealership operations—but when it comes to building trust and connection, there’s no substitute for the human …
The National Automobile Dealers Association conference, NADA2025, proved one thing: the future of automotive retail is all about connecting digitally in a more thoughtful, personal and interactive way. In an industry where every second counts, dealerships can’t afford to miss a single opportunity to engage with shoppers in real-time. At this year’s event, we showcased Flip2Txt, LeadBoost, and our all-human …
Revolutionizing Automotive Conversations: Insights from Carol Marshall of ActivEngage In a compelling episode of Auto Collabs, Paul J. Daly, Kyle Mountsier, and Michael Cirillo welcomed Carol Marshall, a key leader at ActivEngage, to discuss the future of automotive retail. The conversation spotlighted ActivEngage’s commitment to blending cutting-edge AI technology with live interaction to create meaningful customer experiences. Key Highlights Human-Centric …
ActivEngage Agents Build Trust and Drive Results for Car Dealerships In this episode of Behind the Bubble in our Fully-Engaged series, we sit down with Camilla Richards, Senior Manager of Training and Quality at ActivEngage. With 13 years of experience, Camilla shares her journey from joining the company as an automotive live chat agent to senior manager of training and …
In this episode of Behind the Bubble in our Fully-Engaged series, we take you behind the scenes of ActivEngage’s human-powered automotive chat operations. This series highlights what makes our unscripted approach unique—fostering authentic, meaningful conversations that drive results for our automotive dealer partners. This episode features Randy, our Director of Messaging Operations, sharing his 11.5-year journey with ActivEngage. Starting as …
In this episode of Dealer Talk with Jen Suzuki, she is joined by Bill Reidy, VP of Sales at ActivEngage, and Carol Marshall, COO of ActivEngage, as they dive into the evolving landscape of digital customer engagement in the automotive industry. In this segment, they discuss how automotive consumer expectations have shifted over time, with car buyers now seeking seamless, …
In a significant move impacting businesses worldwide, Google announced the discontinuation of its Business Profile Call History and Chat features on July 31, 2024. This has left many businesses scrambling to fully understand how this will impact their company and customers and find alternatives to maintain engagement and support. Here are the important dates you need to be aware of: …
