Live Chat for Car Dealerships

Unlock the Full Potential of Every Opportunity with Fully‑Engaged Conversations

Transform how your car dealership engages with every opportunity with our all-in-one engagement platform. Meet your shoppers where they are—delivering instant, personalized experiences at every touchpoint.

Why Dealerships Miss Opportunities with Digital Shoppers

Online Shoppers Deserve Equal Priority.

Digital shoppers should receive the same immediate and personalized attention as in-store visitors.

Unscripted, Human Conversations Build Trust.

Live, authentic interactions foster trust and rapport, delivering valuable insight to dealerships—for example, our agents consistently ask for trade information.

97% of Customers Prefer Chat or Text.

Today’s consumers overwhelmingly prefer to communicate via chat or text, emphasizing the need for real-time, effective digital engagement.

Disconnected SMS or Social Conversations.

Losing track of conversations across channels frustrates customers and results in missed sales opportunities.

Did You Know?

For every 1 shopper in your showroom, you have 71 browsing your website.

How Our Fully Engaged Approach Keeps You Connected and Converting

Responding Promptly and Thoughtfully

Ensure every digital interaction mirrors the attentiveness of an in-person conversation, driving customer satisfaction and trust.

Implement systems and processes for personalized experiences.

Leverage tools that tailor communication to individual needs, ensuring personalization sets your dealership apart and no interaction feels robotic.

Build relations and confidence just as you would in person.

Treat online shoppers with the same care and effort as in-store customers with unscripted, genuine interactions that instill confidence in your business.

Improve chat-to-lead conversions to an average rate of 80%.

With our fully engaged approach, dealerships typically see a substantial increase in lead conversion rates, with up to 80% of live chat interactions converting into potential leads.

Sales Conversations

Avg Volume

70%

Avg Live Chat Duration

10m

Service Conversations

Avg Volume

30%

Avg Live Chat Duration

17m

See It in Action Now

All-in-one Engagement Platform
Fully Engaged, Fully Successful

“ActivEngage has been a great addition to our Dealership and BDC Department. From quality service to kind and professional performance reps, I can not say enough great things about this company!”

Tricia Hutton

Kings Ford

A Fully Engaged Solution
What Dealers Can Expect at Every Step

Multi-Channel
Communication

Engage instantly through live chat, SMS, social media, and phone calls with 24/7 live human interaction.

Personalization and
Scalability

Our trained agents handle more online opportunities without sacrificing quality, using robust tools to tailor conversations and move shoppers down the funnel.

Data-Driven
Engagement

With average sales chat durations of 10 minutes and service chat durations of 17 minutes, we provide more valuable insights and analytics to help dealerships better understand shopper behavior.