Thank you very much for entrusting your customer-facing communication to ActivEngage. We take this responsibility very seriously, making sure that we deliver detailed and quality conversations to your customers each day. Many of you are closely monitoring the Coronavirus (COVID-19), and the state of its impact on our country and businesses. At ActivEngage, we’re monitoring it closely as well. Because you are a valued part of the ActivEngage Family, I wanted to let you know how we are working to assist you and the customers you serve.
Communication and guidance for your customers
Our Customer Engagement Experts (CEEs), are prepared to communicate with your customers at all levels of the car buying journey. Whether it’s full online retailing or simply online support via digital messaging, our team is ready to assist your shoppers 24/7. To that end, if you wish to have specific information provided to your customers, especially as the status of the situation evolves, simply reach out to our Customer Support Team. They will work diligently to ensure we convey your dealership’s message to your customers.
Training and preparedness for our employees
The wellbeing and safety of our staff is of the utmost importance. That’s why we’ve created a program that increases precautions in the office and allows for telecommuting should anyone feel ill or anxious. This ensures our CEEs continue to excel in building trust and moving conversations forward. Our enterprise-level platform allows our engineers, customer success, and chat agents to work from anywhere while staying safe and ensuring security. Additionally, our Technology Team is closely monitoring the ActivEngage suite of products to ensure they continue to operate at peak performance.
Dedication and ActivEngage-level quality for you
We want you to feel confident and have peace of mind when entrusting your online shoppers with ActivEngage. Our commitment to help your dealership make meaningful connections and build lasting relationships with your customers is at the forefront of everything we do. We will work tirelessly to continue providing the quality results and service that ActivEngage has been known to offer for over a decade.
From all of us here at ActivEngage, we wish you, your colleagues and families safety, wellness, and positivity during these challenging times.
Regards,
Ted Rubin
Executive Chairman