AI is a powerful tool, but the human element is still key to great customer experiences. In this episode of Auto Collabs, our CEO, Ted Rubin, dives deep into the role of AI in automotive retail. They discuss why AI is a game-changer in dealership operations—but when it comes to building trust and connection, there’s no substitute for the human touch.
The car business is built on nuance, timing, and expertise—elements AI has yet to master. Ted shares why the human element remains the key ingredient in live automotive chat and dealership success. Consumers aren’t just looking for answers online—they’re testing dealerships to see if they’ll be treated with care. AI can streamline the process, but relationships build trust—and that’s what drives conversions and long-term loyalty.
From enhancing efficiency with AI to ensuring every online interaction feels personal, this episode is packed with game-changing insights from an industry leader who’s been in the trenches for decades.
Listen now for actionable strategies to transform your dealership’s online engagement and customer experience.
