How dealers benefit from ActivEngage
The largest exclusively automotive live chat platform with 14,000+ satisfied customers
Always Real People
Your website visitors are helped by real people, no matter what. Car buyers are never subjected to frustrating chatbots or AI. Your customers get a tailored experience every time from our extensively trained experts, boosting engagement and maximizing your first impression!
Live 24/7 Conversations
With over 22 million conversations had, you can count on your live chats being handled by expert conversationalists at any time and any day. Treat your shoppers to a VIP in-store-like experience and kickstart a trusting relationship that ties the customer to your dealership!
Results Driven
Our standards are high because we want you to succeed. 1 out of every 4 sales conversations turn into an appointment date and time! Combine this with 80% lead conversion, 75% phone capture, and 25% in-store appointment, you can see we support your online car sales strategy like no other.
Deep Automotive Experience
Backed by over 100 years of collective automotive industry expertise.
People
Leverage our leadership’s 100+ years of automotive industry experience into great success for your digital storefront. We understand what you and your customers need because we’ve been there as well.
Technology
We’ve got the resources of a large company and the agility of a start-up. Our live chat software is built in-house and ever-evolving to meet what car dealership needs presently. Plus, you can count on the highest level of security and GA4 GDPR compliance.
Relationships
Every conversation is handled with empathy and has what it takes to build meaningful and long-lasting relationships with your customer base, turning loyal clients into brand advocates.
Experience
As a client, you get a dedicated support rep who will answer your questions and make sure you are at peak performance. Our world-class customer experience and support teams are your guides.
Our Core Services
Our solutions enhance your customer experience and ensure customer satisfaction.
Messaging Software
User-friendly, flexible, and scalable live chat software takes consumers’ digital channel experiences with your dealership to the next level, elevating customer satisfaction to unprecedented heights.
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Managed Chat
Our Customer Engagement Experts (CEEs) work as an extension of your car dealership to help consumers navigate the car-buying journey, build trust in you, and create quality leads.
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Co-Managed Chat
Hello, freedom! We give you the ability to scale up or down live chat support from our experts at your leisure, so your BDC and sales team always has the highest quality backup when you most need it.
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Proudly Providing Car Dealerships
100%
Real Human Conversations
Live Chat Trusted By Over
14,000
Automotive Dealers
Attributed to over
$21 Billion
in Automotive Sales
ActivEngage Blog
Training the ActivEngage Team to Build Trust & Drive Results | Carol Marshall & Camilla Richards
Read the Article
Behind the Bubble: Randy’s Approach to Messaging Excellence | Carol Marshall & Randy Jeffrey
Read the Article
Driving Real Engagement in Chat | Carol Marshall & Bill Reidy with Jen Suzuki
Read the Article
Our Industry Accolades
An industry leader in car dealership live chat since 2007!
