4 Key Skills Your Dealership’s Self-Managed Live Chat Team Should Have

Multi-skill-man

At ActivEngage, it’s no secret that we’re strong advocates of quality live chat conversations. And we know our managed chat team does it best. But, if you are considering investing in a self-managed chat solution for your dealership, you’ll need to ensure your team is prepared to start building lasting relationships with […]

3 Costly Problems of Video Chat

.You know what sucks? When businesses do something they somehow believe will be beneficial to customers, but due to poor execution, the impact is damaging and derogatory. Even though it was likely unintentional, this is exactly what recently happened to me. And I have to say I have never felt […]

ActivEngage Selected as a Red Herring Top 100 North America Winner

June 17, 2015 (Orlando, FL) — Red Herring recently announced ActivEngage, the most trusted brand in live chat, as a Top 100 North America award winner for 2015. ActivEngage was awarded this honor in San Diego at the Red Herring Top 100 North America Forum after giving a presentation on […]

Live Chat Helps Shoppers Secretly Research Cars at Work

Let’s be honest –  your online shoppers aren’t all saintly angels. Some of them are researching for their dream car during work. Actually, A LOT of them are on your website during work. And they don’t want their boss to know! And since they aren’t going to stop, no matter […]

6 Do’s and Don’ts of Mobile Chat Conversations

featured-image-annoyed-shopper-2

The mobile shopping experience has been gaining precedence in the last few years, particularly in the last few months (Thanks, Google!), which is why in today’s blog I’ll be sharing some helpful tips about how to effectively assist mobile shoppers in chat. Here are 6 big do’s and don’ts of […]

ActivEngage’s Live Chat Secrets Revealed

At ActivEngage, we’re not just at the cutting-edge of chat technology, we also eat, sleep, and breathe live chat strategy. Our unique methods have helped us become the most trusted live chat provider in the automotive industry. Today, we want to share some of our best-kept chat secrets that will […]

4 Reasons Your Dealership Should Hire a Millennial Workforce

Generation Y has gotten a bad rep over the past few years, however there are some distinct characteristics that should not be overlooked when considering them to be a part of your dealership’s staff. The following characteristics are advantages that could increase your bottom line, so listen up! All About […]

Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales

featured-image-risky-business-2

I’ve said it before, and I’ll say it again: not all chat providers are the same. Vendor priorities vary, software technology can be user-friendly or not, not all providers hire chat teams within the US, and the quality of managed chat conversations are not equal. In fact, a bad managed […]

Automotive Marketing: How to Win Over Multitasking Shoppers

Do you ever have those days where you have a million-and-one things to do, and haven’t the slightest idea how to get it all done other than to do multiple things at once? If you answered yes, you might not be surprised to learn that your online shoppers have this […]