An Exclusive NADA 2017 Recap with Todd Smith


Last weekend, the National Automotive Dealers Association held its centennial celebration, the NADA100 Conference and Expo in New Orleans. There were great organizations and speakers present at the event, eager to share automotive knowledge and mingle. The excitement was palpable! For those of you who missed one of the biggest automotive events […]

4 Ways ActivEngage is Taking Live Chat to New Heights in 2017

new activengage chat features

Happy New Year! For many months, we’ve been hard at work, looking for ways to transform digital communications between businesses and the customers they serve. And we’re proud to finally let the cat out of the bag and announce a series of new ActivEngage chat services and features that will […]

What Car Buyers Want: Digital Channels for Today’s Automotive Shoppers

The role of the car salesperson is changing. While back in the day, shoppers would learn about car models at the dealership’s physical showroom, thanks to the Internet, they now often arrive at your lot fully equipped with a competitive overview of the vehicle they want. The way people buy […]

3 Ways to Jumpstart Text Conversations with Your Dealership

Unless you’ve been living under a rock for the last decade, you’ve noticed that just about everyone has a smartphone in their hand nowadays. In fact, over 2.8 billion people use the Internet from their smartphones. But even with the promise of a miniature computer in our pockets 24/7, it’s […]

Accountability: A Manager’s Way to Success

Accountability in the workplace is the paramount method to success. In order to justify your decisions as an owner or manager of a dealership, you have to be able to show the reasons why you are doing something, and so do all of your employees. If there is an action […]

“Video Chat” is Not Chat

I don’t often like to get into arguments about semantics, but I think this one cannot be ignored. There’s a term out there that chat providers are using, and they are using it incorrectly. What’s the term they are using? It’s “Video Chat”. “Video Chat” is improperly named. It’s not […]

4 Key Skills Your Dealership’s Self-Managed Live Chat Team Should Have


At ActivEngage, it’s no secret that we’re strong advocates of quality live chat conversations. And we know our managed chat team does it best. But, if you are considering investing in a self-managed chat solution for your dealership, you’ll need to ensure your team is prepared to start building lasting relationships with […]

3 Costly Problems of Video Chat

.You know what sucks? When businesses do something they somehow believe will be beneficial to customers, but due to poor execution, the impact is damaging and derogatory. Even though it was likely unintentional, this is exactly what recently happened to me. And I have to say I have never felt […]

Live Chat Helps Shoppers Secretly Research Cars at Work

Let’s be honest –  your online shoppers aren’t all saintly angels. Some of them are researching for their dream car during work. Actually, A LOT of them are on your website during work. And they don’t want their boss to know! And since they aren’t going to stop, no matter […]