Risky Business: 3 Ways a Bad Outsourced Chat Team Can Hurt Your Sales


I’ve said it before, and I’ll say it again: not all chat providers are the same. Vendor priorities vary, software technology can be user-friendly or not, not all providers hire chat teams within the US, and the quality of managed chat conversations are not equal. In fact, a bad managed […]

Automotive Marketing: How to Win Over Multitasking Shoppers

Do you ever have those days where you have a million-and-one things to do, and haven’t the slightest idea how to get it all done other than to do multiple things at once? If you answered yes, you might not be surprised to learn that your online shoppers have this […]

Every Day is a Super Bowl

“Run the football. RUN the football. RUN THE FOOTBALL!” Every Seahawks fan in America was thinking this on Sunday as they watched, with complete shock and dismay, as one of the worst plays in football history unfolded like a bad dream. This play during Super Bowl XLIX showed us that […]