Dog eating kid's homework

Are These Excuses Keeping You From Test Chatting Live Chat Vendors?

Written By Eric Schlesinger

“My dog ate my homework.”For anyone who went through the United States’ public school system since the 1970s, this should be a very familiar excuse. And it may very well be the same excuse some dealers use to avoid doing their homework of test chatting their prospective chat providers before they buy a chat solution. Avoid these top 3 excuses …

Chat customer service phrases to avoid

4 Phrases Your Online Shoppers DON’T Want to Hear

Written By Eric Schlesinger

Have you ever sat down at a restaurant, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu? Strike one. You expected them to have the food they advertise. You’re not happy, …

Changes in Retail Result in 316% Growth for ActivEngage

Written By AE Staff

August 20, 2014 (Orlando, FL)  — ActivEngage, Inc., the most trusted brand in live chat, continues to have exceptional growth, ranking #1363 on Inc. Magazine’s eighth annual Inc. 500|5000, an exclusive list of the fastest-growing private companies in the nation. The list represents a comprehensive look at the most important segment of the economy—America’s independent entrepreneurs. This year’s list of …

Dissatisfied-online-shoppers

The Unfortunate Story of Neggy Lected, an Online Car Shopper

Written By AE Staff

Once upon a time, in the Land of Aluminum, Steel, and Rubber, there lived a team of Salespeople working at R-U-SERIOUS Dealer. These Salespeople, it is believed, had a rare gift for multitasking. Every day, they would tackle many different tasks – from taking and making phone calls, emailing prospects, making walk-around videos, attending to customers on the lot, and …

Top tips for Dealership Reviews

A Tactful Approach to Your Dealership’s Online Reviews

Written By AE Staff

How can your dealership keep customers happy? By knowing what they like and dislike about your services – and improving on it. Feedback is one of the most valuable customer service tools available to dealers, and customers are usually more than willing to give dealership reviews for free. But reviews, especially online ones, should be handled with care because they …

Lessons in Live Chat from The Karate Kid

Written By Ted Rubin

Dealers, your online customers want to communicate with you in real-time. Having live chat services is the best way to connect with them, build your reputation, and get more leads all at once! But in order to do this, you need to be one with live chat (or at least let go of some preconceived ideas). Today’s post is about …